Complete transactions and pass customer requests on to the appropriate department to fulfill the order and ensure the customer is happy with the result.Resolve customer problems by exploring alternative answers and solutions, de-escalating unresolved problems and implementing new solutions to common customer problems.Answer questions posed by customers that may require research, location and providing of information.They must be able to serve customers even in angry, tense emotional situations and place their focus mostly on keeping the customer happy.
These individuals must follow a script but also think on their feet at the same time. Call center representatives are asked to take customer calls, deal with complaints or questions, track orders to determine when they will arrive and generally speak to the customer to deflate any problem before it can become serious. If you enjoy being on the phone, solving problems, making people happy and working with customers all over the country, a job as a call center representative may be a great option for you. They also should be ready to participate in professional education. They must enjoy talking on the telephone and understand company policies. They also should be able to sell additional products to customers when appropriate.Įffective call center representatives are good communicators and creative thinkers, able to explore alternative solutions to problems. Because this job calls for quick service, good candidates need solid research and organizational skills. Your call center representative job description should address educational and experience requirements.
They have scripts to follow, but good call center representatives can think well on their feet as well. They must serve customers calmly, even in tense or angry situations, focusing on making customers happy.
Call center representative description how to#
Use this professional created Call Center Representative job description example to gain some inspiration on how to best craft your job description.Ĭall center representatives take customer calls, track orders, answer questions and try to resolve complaints to satisfy customers.
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